Reflection time/return

It may happen that you want to return an order. Perhaps because the product does not meet your expectations, or there may be another reason why you do not want to keep the order. Whatever the reason, you have the right to cancel your order within 6 days of receipt without providing a reason.

After cancellation, you have another 14 days to return your product. You will then receive a full refund of the order amount including shipping costs. Only the costs for returning the item from your home to the web shop are at your own expense. These costs amount to approximately 7.25 per package, please check the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product along with all delivered accessories and - if reasonably possible - in its original condition and packaging must be returned to the entrepreneur. To exercise this right, you can contact us at info@skin.nl. We will then refund the due order amount within 14 days of notifying us of your return, provided the product has been received back in good order.

If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass this depreciation of the product on to you. Therefore, handle the product with care and ensure that it is well packaged when returning it.

Exchange a product?

Do you want to exchange your product? That's no problem at all. You can contact us at info@skin.nl for this.

I provided a wrong delivery address!

Did you accidentally provide a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.